If you are unable to find the answers to your questions, we encourage you to reach out to our customer services department without hesitation. They will be more than happy to assist you with any inquiries or concerns you may have.
How long will my order take to be delivered?
The standard delivery time is 5-7 working days (Mon-Fri).We don’t deliver on Sunday and Saturday. If you want your order quickly, we can offer next day delivery or 48 hours. The deliveries of next day and 48 hours must to be placed before 2pm to be processed and dispatched the same day.
Can I track my delivery?
Yes, we will send you an email with your tracking details and you will receive a text message too if you have provided us with your mobile number.Your order will be delivered between 8 am to 8 pm unless specific time has been selected.
What if I’m not in when my order is delivered?
Our delivery service includes a “leave safe” option, which means that if you’re unavailable to accept the parcel, the driver will attempt alternative options. These options include delivering the package to a neighbor, leaving it in a secure location, or taking it to a nearby Parcel Shop for collection. If desired, we can also send items using a “signed for” service upon request.
For deliveries made at the door or when leaving the package with a neighbor or in a safe place, the driver will capture a photograph as evidence of successful delivery.
Can I have my order delivered to a different address?
When placing an order, you have the option to specify a different address for delivery. However, if your billing address differs from the delivery address, the invoice will always be sent to your billing address. It’s important to note that your billing address is the registered address associated with your payment card.
What is the latest time in the day you can place an order for next day delivery?
To ensure next day delivery, please make sure to place your online order no later than 2:00 PM.
How can I track my order?
You can easily track all your orders using our parcel tracking system, and we will provide you with updates on the whereabouts of your order at any given time. For assistance, please feel free to contact our Customer Services Department either by email or by calling +4497865789 during the specified hours.
Day Hours
Mon-Fri 8.30am – 4.30pm
How do I know if an item is out of stock?
Rest assured, our website consistently and automatically updates stock levels, ensuring that you can make purchases confidently. In the unlikely event of any unforeseen issues, we will promptly reach out to you to provide timely updates and keep you informed.
By default, we do not ship partial orders unless explicitly requested. If you place an order for multiple items and one or more of those items are out of stock, we will wait until all the items are available before dispatching them. If you prefer to have the in-stock items sent separately, please contact our Customer Service department at +4497865789 , and we will be happy to assist you with the arrangement. Please note that there is no additional fee for this service.
Can I change or add to an order?
If your order has not yet been dispatched, we are able to make alterations upon request. Simply contact our sales team at +4497865789, and we will gladly assist you with any changes you would like to make.
When should I arrange for help with installation of my goods?
It is advisable not to make arrangements for any third-party contractors until you have received your parcel and have thoroughly inspected it for any potential shortages or damages.
Which credit cards can I use for payment?
We gladly accept payments made with Visa, MasterCard, and Maestro. However, we regret to inform you that we are unable to process payments made with American Express.
How do I return an item?
Our generous returns policy, which goes beyond your statutory rights, enables you to receive a refund or exchange for items purchased online or in-store, provided you have proof of purchase, within 30 days of the original purchase. To qualify for a refund or exchange, the goods must be returned unused and in their original packaging. Please note that the original postage charge will not be refunded, unless the item is deemed faulty or damaged. For more comprehensive information, please consult our returns policy.
Faulty Items:
To initiate the process for a faulty item, please get in touch with our Customer Services Department at +4497865789. They will guide you on the next steps, which may involve providing a photograph of the faulty item or returning it to us for inspection. Once we have received either the photograph or the returned item, we will proceed to arrange a replacement, which will be dispatched within 7 working days. Alternatively, we can issue a refund for your order, as per your preference.
Non Faulty Items
If you find that any item does not meet your expectations, you have the option to return it to the provided postage address. It is important to ensure that the item is unused and returned within 30 days from the date you received your order. We strongly recommend obtaining proof of the return from the carrier as a precautionary measure.